Accountability for Leaders in the New Matrix
by Paula K. Martin and Cathy Cassidy
In this slim volume, accountability is redefined in the context of the new matrix structure that focuses business activity on customers and suppliers and not business functional units
Steps are outlined on how to implement this new accountability in your organization and what it specifically means to lead such an organization. You will learn how as a leader to effectively establish the consequences necessary for true accountability, set goals horizontally across your organization, and to fully understand how accountability and decision-making operate together.
Other topics will address specific areas of managing the organization in the matrix, including: how to map the horizontal dimension, the relationships that exist within a matrix organization, the rules of optimizing business processes to achieve success, the role of business process and project steering councils, what we must learn in order to manage effectively in two or more dimensions, and much more!
The Accountability for Leaders Quick Guide is for anyone who is responsible for leading a team of individuals responsible for recurring or incidental business processes or projects across functions in an organization.
Table of Contents
- About the Quick Guides
- Cultures of Failure
- The Struggles with Accountability
- The Purpose of Accountability in Organizations
- Accountability Assessment
- The Old Management Technology
- Old Accountability
- Debunking the Assumptions
- Driving Forces of New Accountability
- The New Management Technology
- The New Accountability Defined
- Two Types of Accountability
- Unconditional Accountability
- Accountability Carries Consequence
- New Accountability Principles
- Implementing the New Accountability
- Step 1 – Set Goals Horizontally
- Step 2 - Define the Roles in the Organization
- Step 3 - Use the Accountability Cycle
- Step 4 - Create Opportunities for Building Relationships
- Step 5 – Use Accountability on Processes & Projects
- The SA2R-RA Chart
- The Final Goal – A Culture of Success